- - - IMPORTANT NOTICE - - -

The Flip Side has paused taking new athletes. If you want to be notified as soon as new enrollments start again, submit your info using this link: Keep Me Informed!

After completing New Athlete Onboarding, scheduling/rescheduling/cancellations will all be conducted through the client scheduling mobile app. You must download this app to book lessons, classes, and clinics.

Private lessons are first-to-book availability. Schedule fills up fast and may be filled 8-10 weeks out, so please book ahead if you want your athlete to do reoccurring lessons.

To be respectful to all athletes, only book dates that you know your athlete will be there.

Payments are collected through the client scheduling mobile app using credit/debit card or Paypal. Payment for all scheduled appointments is due at the time of booking. Venmo payments are not accepted.

Private lessons, Skill Development Classes and clinics must be paid in full to ensure your spot.

Only Program Group Class are not paid in-full in order to complete enrollment. Athletes will be required to set up a subscription with a credit card on file prior to the course beginning. These athletes will me charged a monthly tuition for the duration in their course.

“The best preparation for tomorrow is doing your best today."
- H. Jackson Brown Jr.

Please show up prepared with hair secured out of face, clothing suitable to flip in, and appropriate footwear. Arriving 5 minutes early to stretch in the designated stretching area is encouraged for private lessons. Your coach will do any other necessary stretches and flexibility work within the lesson. Classes will stretch together.

By enrolling in a class, you are committing to the ENTIRE duration of the course (Regular Session typically September to March; Summer Session typically June to first week of August). If you are not fully confident you will attend at least 80% of the class, please do not enroll in a class.

Athletes must notify us when they are unable to attend a scheduled class. Send an email to flip@theflipsidenwa.com as soon as they know they will miss a class and include the exact date(s) the athlete will be missing. Letting us know this is very important as it allows the coach ample time to create lesson plans that are most beneficial of every athlete in the class.

Missed classes cannot be exchanged, refunded, or credited for another lesson/class/event/service. We understand athletes sometime must miss a scheduled class. There is no penalty for missed classes; however, if an athlete misses too many classes, they may be asked to leave the class in order to make room for another athlete that can attend consistently.

We ensure that all Program Group Classes will have 28-weeks of classes and all Skill Development Class will have 12-weeks of classes. Classes are not scheduled on holidays, and thus there no make-up classes for holidays. You can learn more about these classes in the FAQs of our website.

Rescheduling is recommended over cancellation!

Rescheduling and lesson cancellation can be done anytime prior to 24 hours in advance of scheduled appointment without penalty. If cancellation is needed within 24 hours of your lesson due to a sickness or unforeseen circumstance, you can receive only a 50% credit of the cancelled appointment for future use. This credit will be issued within 72 hours of cancellation.

By enrolling in a class, you are committing to the ENTIRE duration of the course (Program Group Classes typically September to March; fall and spring sessions of Skill Development Classes typically Sept to November and March to May, and Summer Skill Development Classed typically June to first week of August).

We understand athletes sometime must miss a scheduled class. There is no penalty for missed classes; however, missed classes cannot be exchanged, refunded, or credited for another lesson/class/event/service. If an athlete misses too many classes, they may be asked to leave the class in order to make room for another athlete that can attend consistently.

If an athlete needs to be removed from the entire class, you must reach out to us directly at flip@theflipsidenwa.com as soon as you are aware of the needed withdrawal. Only if the withdrawal is due to unforeseen circumstance, you can receive a 50% credit of the prorated pre-paid tuition. Once you have been removed from a class, you can not reenroll in that course; however, you can still schedule private lessons and enroll in future classes.

The Flip Side is closed for all major holidays.

For lessons, holiday closures will already be blocked off on the scheduling calendar eliminating availability.

There are no classes the weeks of Thanksgiving, Christmas, or Spring Break. Don’t worry, these do not count as “class weeks”. That is, athletes enrolled in 12-week or 28-week classes are still ensured to have 12 or 28 weeks of classes, respectively, if their class occurs during these holidays.

We avoid scheduling classes on national holidays. On the rare cases classes are missed due to holidays, those are offset by the months where athletes receive 5 lessons instead of 4. There is no “make up” class or refund for these classes.

For inclement weather closures, a post will also be made on The Flip Side Instagram account/stories.

If you are scheduled to have a private lesson, class or event that day, you will receive a message directly from us detailing what options are available for the impacted appointment.

• FOR PRIVATE LESSONS: Typically, when private lessons are canceled due to inclement weather, we will add 1 makeup day to a coach’s schedule. For the athletes unable to book a makeup appointment on that makeup day, a credit equal to the amount of the canceled lesson(s) will be issued to the athlete for use toward future private lessons.

• FOR CLASSES: Classes unable to be held in-person due to inclement weather will have a live Zoom class with their coach instead. We will notify athletes as soon as an inclement weather closure is determined and provide details and access to their Zoom class. We aim to hold these Zoom classes at the same time as the regularly scheduled class time. There are no in-person make-up classes in these circumstances.

  No refunds or credits are issued for reoccurring classes that are not held due to inclement weather.

• FOR ONE-TIME EVENTS: Events (such as clinics, Flip-in-Fridays, Pop-Up Open Gyms, etc.) canceled due to weather will either be rescheduled or participants will be refunded for the canceled event.