- - - IMPORTANT NOTICE - - -

The Flip Side has paused taking new athletes. If you want to be notified as soon as new enrollments start again, submit your info using this link: Keep Me Informed!

Payments are collected through the client scheduling platform using credit/debit card or Paypal. Payment for all scheduled appointments is due at the time of booking. Venmo payments are not accepted.

“The best preparation for tomorrow is doing your best today."
- H. Jackson Brown Jr.

Please show up prepared with hair secured out of face, clothing suitable to flip in, and appropriate footwear. Arriving 5 minutes early to stretch in the designated stretching area is encouraged for private lessons. Your coach will do any other necessary stretches and flexibility work within the lesson. Classes will stretch together.

By enrolling in a class, you are committing to the ENTIRE duration of the course (Season classes typically September to March, Spring Intensives typically April & May, and Summer classes typically June & July). If you are not fully confident you will attend at least 80% of the class, please do not enroll in a class.

Athletes are responsible canceling a class they are registered for but need to cancel. Athletes can do this anytime up to 12 hours prior to the class time. The system will not allow you to cancel within 12-hours of the class start time. If it is within 12 hours of the class, the athletes must notify us they are unable to attend a scheduled class by sending an email to flip@theflipsidenwa.com. Letting us know this is very important as it allows the coach ample time to create lesson plans that are most beneficial of every athlete in the class.

No replacement class credits or refunds will be issued if a class is not cancelled at least 12 hours before the class start time, since that eliminates access for another athlete to fill that spot.

Classes are not scheduled on holidays, and thus there no make-up classes for holidays. You can learn more about these classes in the FAQs of our website.

Rescheduling and lesson cancellation can be done anytime prior to 12 hours in advance of scheduled appointment without penalty. If cancellation is needed within 12 hours of your lesson due to a sickness or unforeseen circumstance, you can receive only a 50% credit of the cancelled appointment for future use. This credit will be issued within 72 hours of cancellation.

By enrolling in a class, you are committing to the ENTIRE duration of the course (Program Group Classes typically September to March; fall and spring sessions of Skill Development Classes typically Sept to November and March to May, and Summer Skill Development Classed typically June to first week of August).

We understand athletes sometime must miss a scheduled class. There is no penalty for missed classes; however, missed classes cannot be exchanged, refunded, or credited for another lesson/class/event/service. If an athlete misses too many classes, they may be asked to leave the class in order to make room for another athlete that can attend consistently.

If an athlete needs to be removed from the entire class, you must reach out to us directly at flip@theflipsidenwa.com as soon as you are aware of the needed withdrawal. Only if the withdrawal is due to unforeseen circumstance, you can receive a 50% credit of the prorated pre-paid tuition. Once you have been removed from a class, you can not reenroll in that course; however, you can still schedule private lessons and enroll in future classes.

The Flip Side is closed for all major holidays.

For lessons, holiday closures will already be blocked off on the scheduling calendar eliminating availability.

There are no classes the weeks of Fall Break, Thanksgiving Week, Winter Break, or Spring Break.

We avoid scheduling classes on national holidays.

For inclement weather closures, a post will be made on The Flip Side Instagram account/stories.

If you are scheduled to have a private lesson, class, or event that day, you will receive a message directly from us detailing what options are available for the impacted appointment.

• FOR PRIVATE LESSONS: Typically, when private lessons are canceled due to inclement weather, we will add 1 makeup day to a coach’s schedule. For the athletes unable to book a makeup appointment on that makeup day, the cancelled private lesson will be refunded.

• FOR CLASSES: Athletes in classes that are unable to be held in-person due to inclement weather will receive a credit to be used for another class day.

• FOR ONE-TIME EVENTS: Events (such as clinics, Flip-in-Fridays, Pop-Up Open Gyms, etc.) canceled due to weather will either be rescheduled or participants will be refunded for the canceled event.